How Does Delivery Work?
Our delivery fees are automatically calculated at checkout based on your delivery postcode. Once your order is received, our team will review the delivery details to ensure the correct charges have been applied.
If your location, delivery requirements or calculated fee requires adjustment, Western Landscape Supplies will contact you directly to discuss and confirm any changes before proceeding with delivery. No additional charges will apply without your prior approval.
Delivery Access & Property Boundary Policy
Western Landscape Supplies operates a strict property boundary delivery policy. All deliveries are made to the property boundary only, unless alternative arrangements have been expressly agreed upon.
Should a customer request or direct our driver to enter their property, they acknowledge responsibility for any resulting damage, loss or associated costs, including:
- Damage to driveways, pathways, lawns, landscaping, structures and other property.
- Damage to underground services, including pipes, drainage, electrical cables and other infrastructure.
- Damage to delivery vehicles or equipment.
- Vehicle recovery, towing and associated expenses.
Any request for access beyond the property boundary is subject to the driver’s approval and assessment of site conditions. Our drivers reserve the right to refuse entry where access is considered unsafe or unsuitable.
Customers are responsible for ensuring suitable access and advising our team of any potential hazards before delivery.
