Delivery Information – Western Landscape Supplies
Fast. Reliable. Local.
At Western Landscape Supplies, we understand that reliable delivery is essential to keeping your landscaping project on schedule. Whether you’re transforming your backyard, managing a commercial development or coordinating a major civil project, our experienced team and extensive delivery fleet are here to help.
From small residential deliveries to large bulk orders, we offer flexible transport solutions designed to get your materials where they’re needed, when they’re needed.
Where Do We Deliver?
Western Landscape Supplies provides reliable delivery services throughout Brisbane, Logan, Ipswich, the Gold Coast and surrounding South East Queensland regions.
Our extensive fleet allows us to accommodate a wide range of delivery requirements, including residential properties, commercial sites and large-scale civil projects.
Delivery availability and pricing depend on your location, the materials ordered, vehicle requirements and site accessibility.
Outside our standard delivery area? Contact our team to discuss a customised delivery solution.
How Are Delivery Fees Calculated?
Delivery fees are automatically calculated at checkout based on your delivery postcode.
While we aim to provide accurate pricing, delivery charges may occasionally require adjustment due to distance, site access, vehicle requirements or other transport considerations.
Once your order is received, our team will review your delivery details. If the calculated fee requires adjustment, we will contact you directly to discuss and confirm any changes before proceeding with delivery.
No additional delivery charges will be applied without your prior approval.
Please note: Online delivery rates may differ from rates quoted for purchases made in-store or over the phone.
How Long Will My Delivery Take?
We understand that timing matters, especially when you’re coordinating trades, machinery and project schedules.
Western Landscape Supplies offers same-day delivery on stocked products, subject to order time, delivery location and fleet availability.
Delivery timeframes vary depending on the products ordered:
- Stocked yard products: Same-day delivery may be available.
- Special-order products: Delivery depends on supplier availability and lead times.
- Direct supplier deliveries: Timeframes are subject to manufacturer schedules.
- Custom or made-to-order products: Additional preparation and delivery time may be required.
When an order contains multiple products, our team will coordinate the most practical and cost-effective delivery arrangement.
If you require particular materials urgently, please contact us to discuss priority delivery or separate transport arrangements.
Can I Request a Specific Delivery Date or Time?
Absolutely! Our team understands that coordinating deliveries around tradespeople, equipment and project deadlines is important.
Where possible, we will work with you to arrange a suitable delivery date and time.
When placing your order, please include any preferred delivery dates, times or special requirements in the delivery instructions at checkout.
While we make every effort to accommodate requests, delivery times are subject to scheduling, traffic, product availability and operational requirements.
Planning a time-sensitive project? Contact our team in advance so we can help coordinate your material requirements.
What Should I Know About Site Access?
To ensure a safe and efficient delivery, it’s important to advise our team of any access restrictions before your order is dispatched.
Please consider the following:
- Overhead obstructions: Power lines, trees, gutters and structures that may restrict vehicle movement or tipping.
- Driveway and access width: Narrow entrances, gates, tight corners or limited turning space.
- Ground conditions: Soft, wet, unstable or sloping surfaces that may affect vehicle safety.
- Underground services: Pipes, drainage systems, electrical cables and other infrastructure.
- Road access: Busy streets, restricted parking, traffic management requirements or limited unloading areas.
- Vehicle suitability: Whether your delivery requires a smaller access truck or specialised equipment.
Our experienced team can help determine the most suitable vehicle for your delivery.
Please provide all relevant site information when placing your order to minimise delays and avoid additional transport costs.
Delivery Access & Property Boundary Policy
Western Landscape Supplies operates a strict property boundary delivery policy.
All deliveries are made to the property boundary unless alternative arrangements have been expressly approved by our team.
Should a customer request or direct a delivery vehicle to enter their property, they acknowledge responsibility, to the extent permitted by law, for damage or associated costs arising from that requested access, including:
- Damage to driveways, lawns, gardens, pathways and landscaping.
- Damage to underground pipes, drainage, cables and services.
- Damage to buildings, structures, fences and other property.
- Damage to delivery vehicles or equipment.
- Vehicle recovery, towing and associated expenses.
Access beyond the property boundary is strictly subject to driver approval and site safety assessment.
Our drivers reserve the right to refuse access or unloading where conditions are considered unsafe or unsuitable.
Customer responsibility under this policy does not exclude any liability that cannot lawfully be excluded.
What Happens If My Delivery Location Is Unsuitable?
Safety is our priority.
Our professional drivers will assess site conditions before unloading and may refuse to proceed if access, ground stability, overhead clearance or unloading conditions present a safety risk.
If delivery cannot be completed safely, our team will contact you to discuss alternative unloading arrangements, rescheduling or returning the materials to our yard.
Where additional transport or handling costs are incurred, these will be discussed with you before further arrangements are made.
We recommend identifying a suitable unloading location before delivery and advising our team of any potential restrictions.
Do You Offer Small-Access and Specialised Deliveries?
Yes! Western Landscape Supplies operates a versatile fleet designed to accommodate a wide range of residential, commercial and civil delivery requirements.
Our delivery solutions include:
- Small Access Tipping Trucks: Ideal for residential streets, restricted access and smaller material deliveries.
- Six, Eight and Ten-Wheeler Trucks: Suitable for a wide range of bulk landscaping materials.
- Truck & Dog Combinations: Designed for efficient, high-volume bulk deliveries.
- Blower Trucks: Ideal for controlled placement of mulch, soil and suitable aggregates in difficult-to-access areas.
- Slinger Trucks: Offering efficient, targeted placement of suitable bulk materials.
- Flatbed & Moffett Deliveries: Suitable for pallets, bagged products and selected building materials.
Our knowledgeable team can help select the right delivery solution for your project.
Specialised vehicles and additional delivery arrangements may attract separate charges.
How Are Turf, Pavers, Blocks and Bricks Delivered?
Certain products may be delivered directly from manufacturers or specialist suppliers rather than from our Willawong yard.
These deliveries may involve flatbed trucks, forklifts, Moffett-mounted vehicles or specialised unloading equipment.
Manufacturer delivery charges, minimum order quantities and delivery schedules may apply.
Turf deliveries may also be arranged directly from the grower, depending on product availability and order requirements.
For accurate delivery pricing and scheduling, please contact our team before placing large or specialised orders.
Do You Deliver on Saturdays?
Yes! Western Landscape Supplies offers Saturday deliveries, subject to product availability, delivery location and fleet scheduling.
Saturday delivery availability may be limited for special-order products or items dispatched directly from manufacturers.
We recommend booking ahead, particularly if you require an early delivery or have a project scheduled for the weekend.
Sunday deliveries are not part of our standard delivery service.
How Can I Help Make My Delivery Easier?
A little preparation can make a big difference!
We recommend:
- Ensuring your delivery location is clearly identified.
- Advising us of restricted access or overhead hazards.
- Keeping vehicles and obstacles clear of the unloading area.
- Providing a suitable, stable unloading surface.
- Placing a tarp where appropriate to protect surfaces and help contain loose materials.
- Confirming any special requirements before your delivery date.
Our team is always happy to discuss your delivery arrangements and recommend the most practical solution for your project.
FREE Click & Collect – Willawong Yard
Prefer to collect your materials yourself?
Simply select Click & Collect at checkout and no delivery fee will be applied.
Once your order has been received and prepared, our team will notify you when it’s ready for collection.
Collection Address:
Western Landscape Supplies
72 Bowhill Road
Willawong QLD 4110
Please ensure your vehicle or trailer has sufficient legal carrying capacity for the materials being collected.
Need Assistance With Your Delivery?
From one scoop to a truckload, Western Landscape Supplies has the products, people and transport solutions to keep your project moving.
For delivery quotes, special requirements or assistance with your order, contact our friendly team.
Phone: 07 3372 4118
Email: online@westernlandscape.com.au
Location: 72 Bowhill Road, Willawong QLD 4110
Western Landscape Supplies – Fast. Reliable. Local.
