Dispatch of Goods
Generally, goods will be dispatched within 2 days of the order being received. Changes to this will depend on the product ordered and whether the item is in stock. We will generally contact you to discuss delivery times. Method of dispatch will be governed by the type of product ordered.
If you think there is a fault with an item you have received, contact us immediately for a replacement or refund.
Cancellation of Orders / Refunds
Orders may only be cancelled if goods have not already been dispatched. If goods have been dispatched but not yet delivered (in the case of truck deliveries), a refund less cost of the delivery fee and handling fees will be considered. If goods have been posted then no immediate online refund can be processed. If goods are returned to us in original condition within 7 days, a refund (less postage or delivery and supplier or WLS handling fee if applicable) will be performed.
Refunds are processed via the same method as original payment (ie payments made by credit card will be refunded via credit card). Refunds do not apply to Garden Supplies products sold by the metre (ie mulch, soils, pebbles etc) and delivered. No refunds will be given without a receipt.