Thank you for visiting Western Landscape Supplies (hereafter referred to as WLS).
We want your shopping experience to be an enjoyable and positive one. Therefore we have prepared the following for your information and all content should be read prior to any online purchases.
Pricing and Availability of Products and/or Services
All pricing on this website is displayed in Australian Dollars (AUD) and is inclusive of 10% Goods and Services Tax (GST) unless otherwise stated. We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honour all of our commitments, WLS shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices. All products and services are subject to availability and we give no guarantee in this regard. We endeavour to have information on our website accurate at all times. However, you acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date at the time of your visit. All products comply with relevant Australian Standards and applicable laws. If we are unable to supply a product as described a full refund will be offered.
Dispatch of Goods
Generally goods will be dispatched within 2 days of the order being received. Changes to this will depend on the product ordered and whether the item is in stock. We will generally contact you to discuss delivery times. Method of dispatch will be governed by the type of product ordered.
Cancellation of Orders / Refunds
Orders may only be cancelled if goods have not already been dispatched. If goods have been dispatched but not yet delivered (in the case of truck deliveries), a refund less cost of the delivery fee will be considered. If goods have been posted then no immediate online refund can be processed. If goods are returned to us in original condition within 7 days a refund (less postage or delivery fee) will be performed. Refunds are processed via same method as original payment (ie payments made by credit card will be refunded via credit card). Refunds do not apply to Garden Supplies products sold by the metre (ie mulch, soils, pebbles etc) and delivered. No refunds will be given without a receipt.
Intellectual Property and Copyright
All material appearing within this web site is protected by copyright and other intellectual property laws within Australia. Protected material includes but is not limited to graphic and text content, design principals, emails, and all forms of files hosted on this domain. You agree not to publicly display, broadcast, publish, sell, reproduce, link to, or circulate in any other manner the material on this site without the express written consent of WLS. Your use of our site acknowledges WLS ownership of all intellectual property and copyright of all content within this domain.
The WLS web site is hosted in Australia and we are committed to improving this site on a continual basis, however we do not warrant that the site will be continuously available at all times and it is expected that at times unforeseeable interruptions to this service may occur. Such activities are potentially outside our control.
Use of the website
This website is to be used for online purchasing of WLS products. You agree not to attempt to change, add to, remove, modify, deface, redirect, hack, decompile, block access to, cause unnecessary bandwidth loads or otherwise interfere with this website, the domain, associated email, or any material, images or content display on this website. Any such activity will be deemed an attack on the site, and logs will be handed to Australian Law Enforcement agencies for investigation and prosecution to the fullest extent permissible by law.
Limits of Liability
In no event shall WLS or its partners, employees or clients be liable for any damages whatsoever, whether direct, indirect or otherwise arising out of or in connection with the use or performance of the website except where such instance cannot be excluded, or where WLS is required to accept by law. Should WLS become liable for any such condition or warranty, liability shall be limited at its option to substitution/re‐supply of products or refund of any moneys expressly given to WLS for the part of sale (pro‐rata) affected by such dispute.
You indemnify WLS, its clients, affiliates, employees, advertisers, agents, and third party product or service providers from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage, including legal fees, incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms and conditions.
Web site content and product information
All product photos are for reference only and any accessories shown are for display purposes unless otherwise stated. Accessories are not included unless specified in the product description text. Some photos may show two or more items to allow you to see the product from different angles, different light or dry versus wet appearance. Products are all sold individually unless otherwise stated in the product description. Products may vary slightly to the pictures shown. Graphics or screen settings and hardware on your device may affect the colour of images displayed – if colour is critical, it is recommended that you organise a physical sample or to view our displays in person. Natural products such as stones will always have colour variances. From time to time manufacturers may alter a product specifications, colour or dimensions. In the event of a slight variation, we will ship a product which may differ slightly to the sample shown. In the event of a major variation we will contact you for approval before shipping the goods. If we ship an item significantly different to the sample shown you are entitled by law to return the item for a full refund including the cost of postage or delivery.
If you think there is a fault with an item you have received, contact us immediately for a replacement or refund.
Cancellation of Orders / Refunds
Orders may only be cancelled if goods have not already been dispatched. If goods have been dispatched but not yet delivered (in the case of truck deliveries), a refund less cost of the delivery fee and handling fees will be considered. If goods have been posted then no immediate online refund can be processed. If goods are returned to us in original condition within 7 days a refund (less postage or delivery and supplier or WLS handling fee if applicable) will be performed. Refunds are processed via same method as original payment (ie payments made by credit card will be refunded via credit card). Refunds do not apply to Garden Supplies products sold by the metre (ie mulch, soils, pebbles etc) and delivered. No refunds will be given without a receipt.
Promotions and Competitions
Other Terms and Conditions not listed herein and applying to WLS promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.